Houston Remodeling Guide 2008: Remodeling and Emotions

The range of emotions experienced during a remodeling project will depend on many factors such as previous remodeling experience, personality type, project scope and experience of the remodeling professional chosen. Let’s assume that the remodeling contractor has been selected based on nationally recognized credentials such as the Certified Graduate Remodeler designation, and that the company has successfully completed similar projects and carries the proper insurance such as General Liability AND Builder’s Risk, uses licensed trades, and so on. What happens in terms of the remodeling experience from this point will depend largely on how the homeowner deals with uncertainty, their decision making process and how hospitable they are.

There is uncertainty associated with all remodeling projects. This is because the project was conceived and estimated based on certain assumptions. Unlike new construction, remodeling is inherently more risky given that many of the conditions to be encountered will not be apparent until after demolition has begun. Previously concealed items are revealed such as improper material usage, sloppy craftsmanship and maybe even building code issues that will have to be brought up to current standards. Depending on the homeowner’s ability to see a two-dimensional plan in three dimensions, there can also be uncertainty about what the final space will look like. After a new foundation is in place, for example, a common client comment is that “it looks too small.” This is because there is no vertical structure yet to help complete the “picture” in their mind’s eye. Based on this dynamic, a myriad of things can come into play as the structure comes together—window and lighting placement sometimes will undergo

adjustments as the project comes together. This is nobody’s fault in particular—it is the job of the remodeling professional to deliver what the client wants, and many times clients will change their minds. Even the best conceived design is subject to change.

The ability of a homeowner to make timely decisions when these situations come up can significantly impact the project schedule. And while their has not been a remodeling project in history without at least some minor changes, continual changes and indecision can have disastrous effects on the schedule and the client’s satisfaction. It is important to understand that a professional remodeler will not just make changes “on the fly.” Product research has to be undertaken, building codes reviewed and costs calculated. Meanwhile, the job can reach the point of being at a standstill, which is emotionally tough on the homeowner.

The degree of hospitality a homeowner exhibits can weigh heavily on the ultimate success of the project. I fondly remember a couple who kept a small refrigerator in the garage stocked with drinks and snacks for the workers on their project. Not only were they flexible and understanding, they went out of their way to treat these workers like guests in their home. The resulting spirit and enthusiasm among the workers was nothing short of amazing. The project was highly successful for all concerned.

So in addition to the selection of a quality professional, remember that the acceptance of uncertainty, the ability to make timely decisions and being hospitable to “guests” will greatly enhance the success of a remodeling project.